Customer Service

This unit is responsible for providing our valued customers with the smoothest possible service quality at the soonest possible time. It is working as a liaison between customers, the company’s other units, and our principal lines. Its main job is to make sure customers remain fully satisfied with our performance and services.

Documentation

Preparation and issuance of correct and complete documents required by relative organizations (port, customs, etc.), customers, and business partners are the main duties of this unit. Moreover, it consists of sections such as “Equipment Control” and “Damage and Claims”. 

Operation

One of the main responsibilities of this unit is to organize and execute operational affairs related to vessels and containers under our agency management and supervising our terminal operator.

Accounting and Administration 

Rendering accurate and timely receipt/payment services to customers and principal lines/agents, as well as recoding bank accounts transactions, tax affairs bookkeeping, statistics reporting to the management, and business partners, are some of the duties of this unit. Moreover, it is responsible for payroll preparation, personnel affairs, updating and organizing licenses, contracts, memberships, powers of attorney, and other official company documents.

Sales 

Obviously, the company’s engine which is continuously run and maintained by other units needs fuel supply. This is when our sales team shows up and acts. So, last but not least of our company’s units is our motivated and assertive sales force.